RETURN POLICY & REFUND POLICY

RETURN POLICY

By placing an order at our website, you confirm that you have read, understood and accepted the following terms:
With the desire to ensure the interests of customers and improve service quality, you can return or exchange goods for the most comfort and satisfaction.

01 Important Information

  • Our policy is applied for 30 days after completing the delivery procedures. After 30 days, the order is deemed accepted by the customer and no replacement, exchange or refund is possible.
  • You allow delivery within a reasonable time frame, we cannot refund if such force majeure circumstances cause delay in delivery.

02 Order cancellation deadline

If you want to cancel your order, please cancel within 6 hours of purchase. We apologize that we do not support canceling your order after 6 hours.

03 Exchange the ordered product

You can only redeem only orders of equal or greater value that are eligible for a full refund. If you make a new transaction, the system will quickly cancel and complete previous purchases.

04 Cases where Return & Refund policy applies

  • Defective product: If the product received by the customer has a technical defect.
  • The product does not match the description: If the product does not match the description on the website.
  • The product is not the right color: If the color of the product is not the same as the picture on the website.
  • Wrong product quantity: If the quantity of products delivered is not correct compared to the order and you can request a return and refund the excess.

05 Important Information

  • The original shipping fee is not included in the return price.
  • Please see our return instructions for damaged or incorrect items

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REFUND POLICY

01 Our Commitment To Customer Service

Although Apparel is dedicated to offering quick and effective service, there may be times when one of our clients wants to return an item, cancel an order, or be eligible for a refund. The following refund policy is simply meant to explain when and how customers are eligible for a return. If you want a refund, it’s critical that you read and abide by the Refund Policy. If you have any queries about our policy, please contact us by email at Email and we’ll be pleased to explain. No matter how much the consumer paid for shipping, Apparel may deduct its actual shipping expenses from your return. Refund processing can take up to two or three business days in all circumstances.

02 Cancel Order

  • Send us an email at Email as soon as you decide to cancel your order to let us know why.
  • Order cancellations can be made by email or voicemail, but they don’t take effect until an email confirming the cancellation is delivered. If you like to cancel by phone, kindly ask for a cancellation email.
  • Cancellations made within two hours of placing the order will not incur a fee.

03 Return The Order

Although we strive to please all of our clients, returns are occasionally necessary. Under the following circumstances, a customer may return an order to Apparel if they are dissatisfied with it:

  • Within 30 days of the mailing date, the product must be returned unopened.
  • The returned item was not custom-made. If you have any inquiries about the status of a product’s customisation, send us an email at Email.

04 This Policy Does Not Apply When

  • Products purchased in promotional programs.
  • The product is past the exchange deadline mentioned above.
  • The product no longer has a label, is used incorrectly, stored in collision or friction with hard objects causing scratches and damage.
  • No purchase receipt.
  • The product’s accessories are no longer complete (missing buttons, buckles…)
  • The product has been used or has the smell of perfume or cosmetics.
  • With corporate invoices.

05 Reject Shipment Due To Damage Or Other Reasons

For additional information about receiving packages from Apparel, please see our Shipping Policy. Customers may choose to accept delivery of their shipment with minor damage in several circumstances. The customer has the option to reject delivery in the extremely unlikely event that an order is badly damaged by the shipping provider while in transit. If the customer has complied with the shipping guidelines and policies outlined in the Shipping Policy and email sent to the customer, has gotten in touch with Apparel and sent them photos, and has chosen to reject the delivery due to damage sustained during transfer, they may be eligible for a free replacement item or a full refund. The process of reviewing all the data and processing the refund could take 3-5 business days.

06 Disputes & Fraudulent Orders

The client will be responsible for any collection charges and attorneys’ fees if  Apparel needs to use outside resources to get paid for the goods and/or services they received. Apparel maintains the right to start collection attempts and/or charge the transactions in the event that despite following all of its declared policies, the client still files a chargeback with their credit card issuer. fraudulent purchases made from local governments.

07 Exceptions & Modifications

To the added advantage of the customer only, and solely in its discretion, Apparel may offer exceptions to particular portions of the Refund Policy on a case-by-case basis, without invalidating or altering any other provisions of the Refund Policy. The Company may, in its sole discretion, modify the Refund Policy at any time without prior notice in order to further define it and keep it current with changes to products and services. The Refund Policy should begin with the date of the most recent amendment.

CONACT US

Please email any complaints or comments you may have regarding this website, even those not linked to copyright infringement, to Email.

  • Mon-Fri: 8:00 am – 5:00 pm
  • Phone number: +1 325 603-9780
  • Address business: 4505 Dustin Dr, Sioux City, IA 51111, USA